Frequently Asked Questions
- How do I place my order?
Ans: For bulk orders or orders from the company – Please write to us at sales@buyershub.org.in . We will provide you with a quotation, we can negotiate terms and conditions and proceed further with the order. To order through the marketplace, as of now it is limited to only our partners only they can place an order, if you would like to place an order for our marketplace items please contact us at sales@buyershub.org.in or call us at 9182706754
Q How will my order get delivered?
Ans: Once you have placed the order, your package is in safe hands. Most of the time the delivery is done through the surface and sometimes by air.
Q Which courier company will be shipping my order? Is it possible to select my preferred delivery partner?
Ans: We have tied up with several trustworthy delivery partners such as FedEx, Blue Dart, eCom Express and many others. Due to serviceability concerns unfortunately, we are not able to provide you with the option to select your preferred delivery partner at this moment. However, we assure you that we will always choose the best delivery partner for you.
- Can I redirect my package/order to another address, when my order has NOT been shipped?
Ans: Due to the fully automated nature of our order processing system, we cannot always change shipping information after an order is placed. BuyersHub allows you to change your shipping address after you place an order as long as the item has not been shipped. In such circumstances, you need to reach out to us as early as possible (within 48 hours of placing an order), so that we can reroute your package.
- Can I change the address, when my order has already been shipped?
Ans: Due to the fully automated order processing system, we cannot change shipping information after an order is shipped. However, in certain cases, if an order is shipped or is in transit, we can try to change the shipping information manually. Please reach out to us at info@buyershub.org.in as soon as possible to check the feasibility of the same. However, we advise all our customers to double-check their shipping address before placing their order.
Q Can I take a specific time/date for delivery of my order?
Ans: No, we are unable to serve such requests at this moment.
Q Why are the prices of some items blank on the website
Ans: Those products will be only procured if there is a specific request from the customer & a quote will be given while placing the order.
Q Can I cancel my BuyersHub Order?
Ans: Yes, you have up to 24 hours from the time of placing your order to cancel your order. Please reach out to us at BuyersHub Support or request for order cancellation from the My Orders section. If you have paid in advance, we will refund the amount to you as per our refund policy.
Q Can you cancel the order after it is dispatched?
Ans: No, we do not entertain cancellation requests after orders have been dispatched. However, on a case-by-case basis, we may still be able to address your cancellation request.
Q Can BuyersHub cancel my order?
Ans: As a marketplace, BuyersHub generally doesn’t cancel any orders. In extremely rare cases BuyersHub reserves the right to cancel orders due to unforeseeable serviceability issues such as inventory stock out at the vendor, pin code serviceability issue or incomplete delivery address. In case that happens, any advance amount paid by you will be refunded as per our refund policy.
- If I have ordered many items, can I return/replace one or more items from my order or do I have to return/replace the entire order?
Ans: Return/Replacement of complete order is not requisite in this case. You can return one or several items in your order subject to BuyersHub’s Return Policy.
